Telephony systems for businesses and contact centres
Communication has and always will be the key to a successful business, for both customers and employees alike. Traditional systems have undergone a dramatic change over the last 10 years, due to ever changing technology.
Moving from TDM to IP based systems provides many benefits and a host of communication channels are available, including email, telephony, SMS, video conferencing and web chat.
Whether a single location, multiple locations, mobile or home workers, Nexsis can design, install and maintain office telephone systems that facilitates communication between your business and customers. We will help to define your business needs and provide a detailed design to make the most of your current systems, or provide a new solution from our portfolio of IP telephony and convergence solutions. We can provide an infrastructure that will increase productivity, performance and quality of service whilst helping to reduce costs.
Our approach to IP telephony solution ensures that we provide a solution and service that meets your unique needs:
Initial consultation and review
Undertaking of an IP Telephony Readiness Survey
Production of a deployment Methodology
Vulnerability / Risk Assessment
A managed IP telephony service
Contact centre solutions and applications have transformed the way businesses communicate with their clients. Multiple options are now available such as traditional telephone, email, SMS and live chat.
Whether your business is small and informal, or a large organisation requiring a sophisticated solution, delivering exceptional service is key to business success. We believe that contact centres are about improving operational efficiency, reducing operational costs and addressing customer demands.
Nexsis can assist in the consultancy, design, installation and maintenance of your contact centre. Our expertise in delivering solutions to many organisations is testimony to the level of expertise and quality of solutions we can provide.
Through our consultancy approach we can help your business to:
Enhance interaction with customers
Improve customer service
Increase performance of existing solutions
Add additional services to your call centre
Update your call centre technology
Comply with FSA and PCI regulations
Provide quality assurance through on the job training
Our customers recognise us for:
Maintaining budget and schedules
Delivering the best performance from your network infrastructure through our one-stop provision and 'can do' philosophy
Future proofing installations
Comprehensive support and preventative maintenance solutions