USER CASE- Landlord Client with Multi-Tenant Office Building

About Derwent Buildings

Derwent Buildings in Derby is a multi-tenanted managed office with over 40 individual business units. Nexsis Comms were approached by the landlord to design and install segregated services to each business from the gig on gig lease line the landlords had purchased.

The landlords initiated the project due to very poor performing broadband in the area which was causing a high churn of tenants.

The Project

The scope of the work was to install a fibre, CAT6 and Local Area Network throughout the building to allow the owners to offer their tenants a much faster and reliable service and be able to charge, and offer additional value add services that would reduce the churn of tenants.

The service would also allow new tenants to have hassle-free, fast reliable broadband available from the day they moved in.

The upgraded service was an added benefit to attract potential clients into the building and the area.

The Solution

On our survey of the building, we found that there was no real network infrastructure in place, and tenants had rigged a multitude of solutions for what they believed was their need.

Nexsis recommended that completely new infrastructure was required internally, but it had to be completed in a way that would minimise disruption and downtime and provide a very high level of resilience for the tenants.

Nexsis worked out of hours and at weekends to ensure the new service and infrastructure caused little or no disruption.

Once the infrastructure was in place, we then addressed the local area network.

The building was installed with a Mikrotik router from the carrier which provided the internet connectivity. To allow the segregation of the gigabit pipe Nexsis installed a firewall/router directly onto the Mikrotik router. Nexsis configured the device to have a VLAN for each individual office space in the building. This would dictate how much bandwidth could be delivered to each office dependant on there needs and the cost they wanted to pay.

The bandwidth that each office could have was easily changed using the configuration on the firewall.

Once the outline configuration was on the firewall, Nexsis replicated the VLAN configuration onto the network switches which allowed the passing of internet traffic to the required business units. Each business unit had a data cabinet and individual router installed to ensure that each unit was individually secure and only that unit was able to see potentially sensitive information.

The router also provided the wireless access should it be needed. To link the data cabinets together we installed OM3 multimode fibre. The fibre was installed due to the distances between the data cabinets as ethernet would have been over the limit of 90M.

Full landlord and tenant documentation were produced by Nexsis, and the Nexsis project manager met with each of the tenants to ensure they understood the transition processes prior to go live.

On the go live date Nexsis provided floor walkers to assist tenants with any issues they might have and quickly solve them.

The whole solution went live without any major issues and our engineers and floorwalkers left the building the day after the service went live.

The Results

The landlord reduced churn by over 20% and reduced the redundancy of the units from an average of 40 days to less than 10 days.

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