Support Solutions
Networks can go wrong. Nexsis puts things right, quickly and expertly.
Nexsis Assist – Infrastructure Support & Preventative Maintenance
A Nexsis Assist support contract provides access to a highly–motivated and dedicated team of network infrastructure support specialists who possess in–depth knowledge of a wide range of vendors and network infrastructures.
Choosing the right Infrastructure support partner to meet your business requirements is increasingly a key decision to make, especially when there are multiple and ever more complex disciplines involved. In today’s IT infrastructure, it’s not only imperative to understand a company’s business needs and future strategies, it is also vital to identify and understand all pieces of the jigsaw which make up todays' complex network infrastructures.
Support is not only about servers and computers, it’s also about the LAN Infrastructure, Cabling Infrastructure, Security, Broadband, Wireless, and other applications such as IP CCTV and IP Telephones, all of which have the potential to impact upon the productivity and efficiency you provide internally and to clients.
Whether a single member of staff responsible for your IT systems, or a dedicated IT team to maintain and support your infrastructures, if you are looking for an IT partner to compliment your in-house skills, we are here to provide a cost effective network Infrastructure solution to meet your requirements 24/7.
Strategically placed in the heart of England, Nexsis provides a wide range of Network infrastructure support services across the UK. Our support ensures quality of service delivery, improved uptime and network availability, increased operational efficiency and reduced costs across your network infrastructure platform.
Our focus is on fast resolution through remote, on–site and field–based engineering teams and with 25+ engineers spread throughout the UK, we are never more than a couple of hours away from your site.
We bring our experts, giving you access to our network specialists with unmatched knowledge of Network Infrastructure installations & products, allowing you to focus on your business goals, and not your network up time.
Our Infrastructure Support Solutions feature resiliency, therefore we believe customers need only require simple maintenance support albeit within defined Service Level Agreements.
We offer the following levels of support.
- Standard
- Advanced
Our levels of support:
Standard Support
Requires access to the Management Infrastructure and the provision of a Virtual Private Network (VPN) to be established to the Nexsis Baseline Support Service – in that way customers can apply secure rules to restrict Nexsis to only access the Management Infrastructure. Nexsis will provide all of the essential information to gain access to the Management Infrastructure and also make recommendations as to how customers can identify Nexsis network traffic and how to restrict it.
In the event of an equipment or service failure, Nexsis can quickly verify the fault and arrange for an engineer to correct the faulty equipment or correct the service.
Advanced Support
Requires access to the Management Infrastructure using a dedicated network supplied by Nexsis and the provision of a Virtual Private Network (VPN) using a dedicated broadband and/or secured SD-WAN services to be established to the Nexsis Support Service. We provide the customer with visibility their components and equally visibility of the VPN service. The network is isolated from the customer infrastructure albeit the customer can apply secure rules to restrict Nexsis to only access the Management Infrastructure.
The use of the secured SD-WAN enables Nexsis to provide global reach for those customers with international offices or for those customers who require support yet are cautious of allowing even a trusted partner such as Nexsis with access to a production environment.
In the event of an equipment or service failure, Nexsis can quickly verify the fault and arrange for an engineer to correct the faulty equipment or correct the service.
The Advanced Support is intended to further assist customers who require additional support utilising their own management platforms – typically resource availability or simply outsource the day-to-day monitoring and analysis to a trusted partner. The Nexsis support infrastructure facilitates the necessary communication and aligned to custom service levels.
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